the green gables FAQ – frequently asked questions
1. Who is behind the green gables?
Helen Allen-Burt is the owner of the green gables design studio and brand. You can find out more about her on the About us page.
2. Where did the name the green gables come from?
The inspiration for the name ‘the green gables’ came from the great book ‘Anne of Green Gables’ by LM Montgomery. A fabulous book which is in part about an imaginative, creative and curious mind. This, coupled with a commitment to reduce the environmental impact of our products, made the green gables a perfect name to reflect the designs and ethos held close to the heart of the business.
3. What makes your products green?
We strive to reduce our impact on the planet at work and at home. Wherever possible sustainable materials are used in the production of the green gables products. We always use either Recycled or FSC paper stock in our products and recycled tissue and parcel paper, recycled card envelopes and boxes, and compostable clear bags are used in packaging. If the packaging isn’t recycled it can certainly be reused, such as the bubble envelopes. Through the green gables products you are supporting sustainable practices and your item has been made with minimal environmental impact. You can find out more on the About us page.
4. Where are the products made?
the green gables products are all designed and made in the UK. You can find out more on the About us page.
5. How do I know it’s safe to pay on this website?
This website uses a secure server, you can tell because the address bar starts with https, your credit card are never stored on this website at any time. If you pay by paypal the payment is taken on the paypal website.
6. Do you deliver to addresses outside the UK?
Yes. The only products that cannot be shipped outside the UK are those which are breakable such as framed prints, mugs and Happy Jars (when in stock).
7. How much does delivery cost?
Delivery within the UK is now absolutely free! Orders outside of the UK have a delivery charge of £5.50. You can find out more on the Delivery page.
8. When will my order be delivered?
Orders placed before 12pm Monday to Friday are usually dispatched within one business day (often same day) and so should arrive one or two days after dispatch. You will receive an email when your order is on its way to you. Airmail orders can take up to 12 working days, depending on the destination country.
9. What happens if I’m out when my order is delivered?
All orders are posted using Royal Mail so your postal worker should leave a card saying there was an attempt to deliver and what you should do next.
10. When if I want to return what I have ordered?
We hope you will be very happy with your order from the green gables. If you would like to return an item please get in touch by emailing firstname.lastname@example.org so I can do all I can to resolve the issue. You have 28 days from purchase to return an item. Items bought in a sale, gift vouchers or items which have been personalised or made to order cannot be returned, exchanged or refunded. I’m sorry. Whatever your concern please do get in touch with me as I’m sure there will be a way we can work it out together.
11. How can I find out if you have sales or special offers?
The best way to find out about sales, special offers, new products and all the exciting news at the green gables is to receive the email newsletter. You can sign up to receive the newsletter (usually once a month, no more than three times in one month) on the homepage or by emailing email@example.com. You can also keep in touch on facebook.com/thegreengables, and on instagram.com/thegreengable/
12. There is a technical glitch on the website, who should I contact about it?
We’re sorry there’s an internet gremlin, please email firstname.lastname@example.org
13. I can’t find the answer to my question, what do I do?
Please email email@example.com and we will be happy to help.