Privacy

Introduction This website is owned by the green gables registered as a sole trader. This Privacy Policy describes how and when we collect, use, and share information when you purchase an item, contact us, or otherwise use services through our website; the green gables.co.uk, or through chosen marketplaces; Notonthehighstreet.com, Etsy.com (hereafter referred to as Notonthehighstreet and Etsy) or their related sites and services. The Data Controller is the green gables of 93 Bradwall Road, Sandbach, Cheshire, CW11 1GN (collectively referred to as, “we”, “us” or “our” in this Privacy Policy) and we are responsible for your personal data. This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy or every website you visit; specifically, you can refer to our marketplace partners policies here: Notonthehighstreet Privacy Policy: https://www.notonthehighstreet.com/about/privacy Etsy Privacy Policy: https://www.etsy.com/uk/legal/privacy/

Information we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name and last name.
Contact Data means the data we use to contact you including your billing address, delivery address, email address and telephone number.
Financial Data means the data we use to process your payments for your orders including your payment card details. We do not store or process your card details ourselves, they are processed and stored via one of our contracted third-party service providers. We encrypt your payment card details in your browser and securely transfer this data to our relevant third-party payment provider to process a payment.
Transaction Data means details about transactions you have made on our website including the payments to and from you along with other details of products and services you have purchased from us.
Technical Data means details about the device(s) you use to access our website including your internet protocol (IP) address, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username (email address) and password, your login data, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services. This includes your browsing patterns and information such as how long you might spend on one of our webpages and what you look at and for on our website, the click stream to and from our website, page response times and page interaction information such as scrolling, clicks and mouseovers.
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share aggregated and/or anonymized data (“Aggregated Data”) such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

Why we need Your information and how we use it

We rely on a number of legal bases to collect, use, and share your information, including;

as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or using a contact form;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Notonthehighstreet.com and Etsy Seller Policy’s and Terms of Use. We use your information as necessary to comply with our obligations under the Notonthehighstreet.com and Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Essential Service providers. We engage certain trusted third parties to perform functions and provide services to our shop. We will share your personal information with these third parties, but only to the extent necessary to perform these services. It usually comprises Financial Data, Contact Data and Transaction Data. This happens when we link through to third party payment providers. They tell us that you have paid for your products and, where relevant and/or necessary they will provide us with your Contact Data and Transaction Data. We might engage third party contractors such as delivery companies to perform functions and services related to our shop. We might engage third party contractors to access the website to perform maintenance tasks.
Professional Advisers. We may also share your data with professional advisers such as an Accountant or Bookkeeper.
We share information with Notonthehighstreet as necessary to provide you our services and comply with obligations under the Seller Terms and Conditions.
We share information with Etsy as necessary to provide you our services and comply with obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 7 years.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to any third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. You acknowledge that the Internet is not a completely secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

Transfers of Personal Information Outside the EU

Some of our External Third Parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Described are these rights below:

You may have the right to access and receive a copy of the personal information held about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Except in exceptional circumstances (like where I am required to store data for legal reasons) we will generally delete your personal information upon request.
You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless there are compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact us For purposes of EU data protection law, I, Helen Allen-Burt of the green gables, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@thegreengables.co.uk. Alternately, you may mail me at: Helen Allen-Burt, 93 Bradwall Road, Sandbach, Cheshire, CW11 1GN You will not have to pay a fee to access your personal data (or exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Cookies that we use

Cookies are small text files that a website can write to your computer. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to identify you and allow you to log in once to our web site and search or post without having to log in again and again. Cookies are also used by our affiliates or links to identify you as a User of http://thegreengables.co.uk. The following is a summary of the types of cookies that are being used on this site, along with information on how you can block them.

Cookie Type	Cookie File Names	Purpose	Active on this site	More Information
Essential Site Cookies	Various	Site cookies are essential to the operation of this website. They are usually set when you first visit the site and deleted when you close your browser. If blocked, this site will not operate correctly	No	n/a
CMS (Content Management System)	Various	Cookies are set by our CMS/Blog system when you first visit this site. These cookies are not used by the green gables. These cookies are usually deleted when a user closes their browser	Yes	n/a
Google Analytics	_utma _utmb _utmc _utmz	These cookies are used to collect information about how visitors use our site. The information is used to compile reports that let us improve the site. The information is collected in any anonymous form, including the number of visits to this site, how you arrived at the site, and which pages you visted.	Yes	You can opt-out of these cookies by following this link: http://tools.google.com/dlpage/gaoptout
Adverts	various	Our advertisers may use cookies to serve you with adverts based on your previous search and web usage. These cookies are not used directly by the green gables.	Yes	You can visit http://www.youronlinechoices.com/uk/your-ad-choices for more information on how the information is used, and how you can block them.
Site Cookie Acceptance	cookietab-last-shown-time cookietab-consent	These cookies are used to record if a user has accepted the use of cookies on this website	Yes	n/a

The Company does not use Cookies to store information such as credit card numbers, telephone numbers, or other information you provide. If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. Google Chrome Internet Explorer Mozilla Firefox Safari Opera Google Analytics Opt Out This Privacy Policy only covers the use of Cookies by the green gables. It does not cover the use of Cookies by any other 3rd-party or advertisers.

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If you wish to change, download or remove your personal data in accordance with GDPR then please visit this page for further information https://the-green-gables-store.myshopify.com/pages/gdpr-compliance.

Last updated 24/05/18